WordPress & WooCommerce Management
We provide comprehensive management, maintenance, and hosting for all WordPress and WooCommerce websites we build. This mandatory ongoing service ensures your site stays up-to-date, secure, and bug-free for a fixed monthly fee.
What does management involve?
Management services
We handle all website and system administration, including DNS* management, to ensure your site remains online and functional.
Maintenance
We manage all website module updates and resolve any resulting issues under warranty.
* DNS management requires the use of Cloudflare
Why choose this service?
We take full responsibility for our customers’ WordPress and WooCommerce sites, which means that we take care of updates and ensure that the site always works properly.
You as a customer can then focus on your business instead of worrying about the operation of your website.
What does it cost?
We tailor our service and development for your website based on the results of the review. Typically, the minimum monthly budget that includes everything to manage a single WordPress site is 4 hours of hosting.
The audit costs £500, and a migration to us costs £500.
What about support?
Support is not included in our management service. We always recommend a support package to complement the management, it allows us to act on non-management related requests such as training, non-update related fixes and incremental improvements to your site.
Competent support
Our staff are senior WordPress and WooCommerce experts and can help you with almost anything.
Security & Stability
We take security seriously, protecting your website from vulnerabilities and ensuring its technology is up-to-date.
Cost control
A fixed monthly fee ensures predictable budgeting and eliminates unexpected costs.
What’s included with my maintenance costs?
With Qala
Without Qala
WordPress upgrades & add-ons
We regularly work behind the scenes to make sure the software that builds your website is always up to date and working as intended.
Automated functional tests (unit tests and user tests)
Adding and changing features on an existing website can sometimes lead to unwanted consequences. With automated tests, a software protests when something is at risk of not working. This allows us to detect potential defects before they reach the public, and fix them without affecting the user experience.
Visual comparison tests
We have software that takes screenshots of how the website looks today and compares it to how it looks with the changes we are trying to make. The software then calculates the difference between them, and things that could have been easily missed are caught early.
Version management of code
Versioning means we can easily revert programmed features to previous versions in case of an accident, and changes made to these can be easily tracked.
This allows for parallel development, for example correcting older versions at the same time as developing new ones. This is particularly useful when many people are working on the same thing.
Backup of the database
We keep a continuous backup of the database in case something goes wrong.
Manual functional tests in a sandbox environment
A sandbox is an environment that we build separately from your public web application. There we can test new features and experiment freely to find new angles, without risking disruption to your users’ experience.
Javascript error logging
Some types of potential problems don’t happen on your servers, but in the visitor’s browser. These are not normally available, but through our unique software, we collect this important data to improve and ensure the functionality of your website, regardless of the browser used.
Uptime monitoring
Continuous checks of your web pages at regular intervals, from our monitoring unit. If your website appears to be under threat or even inaccessible, we are notified immediately so that you can take swift action.
Log monitoring
For an organization that has invested heavily in its website, it is important that it is tested and monitored closely. Our software imports as many events as possible from our customers’ servers continuously. We can then visualize these events in a variety of ways to create tailored feeds that display relevant information for exactly what we want to investigate.
Ongoing troubleshooting & security review
We continuously correct potential problems that may arise and we take responsibility for errors that occur. You can therefore count on a fixed monthly cost without surprises (not applicable to third-party solutions).
Ongoing performance optimization
Shorter response times and higher availability increase user productivity. Better performance increases the likelihood that your visitors will do exactly what you want them to do.
Continuous improvement of features
We are constantly working to improve our offering and our delivery to customers. Most of this benefits our Qala customers through our management.
Structured support with case management
Our case management allows us to communicate via email in a structured way without things falling through the cracks. With full traceability and automatic notifications to all parties involved, things get done the right way, at the right time.
Maintaining third-party integrations is not included in the monthly budget but is supported and maintained on an ongoing basis.
