Client Success Managers, CSMs for short, play a key role for us internally as well as for our clients at Angry Creative. They are the main link for our clients and ensure that we understand their business as much as they do.
To ensure that we help drive their business forward and that what we do for them is a success in every sense of the word. CSM’s works with a client from the moment we meet all the way through to delivery. This means that you, the customer, have a person with you every step of the way who knows everything you have going on and need, maybe even before you do. We’ve spoken to some of our CSMs to give a real insight into what they do, what they think is the best thing about working at Angry Creative and what challenges they help tackle.
Right now we’re looking for ClientSuccess Managers to join our team, so if what you read below sounds like something for you, you can apply here.
“The best thing about working at Angry Creative is that you always feel supported and understood by your colleagues and you have the freedom to make decisions in the best interests of your clients.
No two days are the same, it’s the most dynamic CSM role I’ve ever had. I enjoy managing projects from A-Z – owning the whole process and having the ability to really impact our client’s business and make a change for them for the better. If you like a dynamic work role then this is the perfect job.”
Want to read more about Nevena as Client Success Manager with us at Angry Creative?
“It’s been really fun getting to know the team – everyone has been so welcoming. We’re very international which I’ve found really interesting when you start to understand different languages/cultures/holidays! I have learnt a handful of the most important Swedish words, including ‘fika’ (coffee), which I’ve heard is almost sacred to Swedes!”
“The best thing about being a Client Success Manager at Angry Creative is having the opportunity to help businesses grow and achieve their goals.
While the challenges of the job are fast-paced and ever-changing landscape. But it also keeps things exciting.”
“It’s a very varied job which I enjoy. It’s also great to be involved throughout the customer journey and see how the projects develop. And to be able to make recommendations that contribute to the customer’s business development. The challenges that exist are that you must have both social skills (holding meetings, selling, project management) as well as product knowledge and be technically savvy”
Would you like to read more about Adam as Client Success Manager with us at Angry Creative?
“The company atmosphere is a friendly, fun and collaborative work environment.
‘Happiness’ is an unofficial metric here; both internally and externally with clients and partners having deep long-term commitment to each other”
“So far – very good! People here are very friendly and welcoming. I love the Angry’s sense of humour that is spread in all channels. It feels like a big family and that’s nice considering we are 70 people.
At the same time, it’s very challenging, there’s a lot to learn and the pace is fast. A person should not be afraid to face new challenges and to roll up their sleeves.
I would say at the beginning: getting to know the processes we follow, understanding our products and what value they deliver to our customers. Understanding how to create value in my own role and how to adapt to other people’s work. Time management is also crucial.
The main goal is to work fully autonomously and contribute to better workflow and overall results – this takes time – so be patient”
“The best thing about working as a CSM at Angry Creative is the great colleagues you have spread across the world. But also the great variety inherent in the tasks. No two days are the same, you jump between customer meetings, sales meetings, strategic workshops, ticket discussions, etc.
You have to be constantly on top of your game and deliver results to your customers. Because that’s what you have to take with you – our customers sell around the clock, all year round.
You win together and lose together, as a team both internally and externally. There’s no greater feeling than when a customer breaks their sales records, or when your people build solutions you never thought possible.
Of course, there are challenges in living as a CSM, keeping many balls in the air is part of everyday life. So being structured and trusting your colleagues is a must in order to function in the role of CSM. It’s also important to be solution-oriented, because things will go wrong and break. But thinking ahead can sometimes be difficult in the moment, but extremely important.”