Support for WordPress and WooCommerce

If you have a live site or store, you need a professional expert partnerthat you can trust. Sometimes you may just need a question answered or thata new team member must be trained. Sometimes the support you need can bemore extensive and require the development of new functions and functionality.

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How does support fit in?

After a takeover

In order to provide support for your WordPress or WooCommerce website, we must first carry out a takeover. Takeovers allow us to take full responsibility for your website and provide effective and professional support.

More about takeovers

Together with management

Support is a complementary service to management. You can think about management as “keeping the lights on” – mandatory hosting, updating and ensuring your website is online. Support allows us to deliver fixes, training and minor features.

More about management

What does support mean?

When you become a customer and move to us, you can continuously come up with suggestions for things you want to improve or fix in our ticket system. We will also be on the lookout for potential issues or opportunities for improvement and share them with you. Depending on your preference, we offer support with or without an hourly bank.

More about management

Being a customer

Support with a retainer

If you choose to work with a retainer you will have a certain time every month dedicated to working on the cases you want.

Matters are handled according to a priority you decide and used time is deducted from the retainer. Retainer bonded support is perfect for websites that have a large target plan and that are best delivered through sprints.

Working with a retainer makes it easy to plan tasks and your budgets.

Ad hoc Support

If you choose not to use a retainer questions will still be handled according to desired priority but the commercial process takes a little longer.

Support without a retainers usually means lower response times and can make it more difficult for you to plan financially.

To maintain regularity it is possible to collect issues for a longer period and fix them at the same time by agreeing on a sprint.

What is your hourly rate?

	Time	Ticket registered and assigned	Ticket started	Rate	Time measurement
Normal Business Hours Within monthly budget	08:00 – 17:00	4 – 12 hours	24 – 48 hours	Standard	Per 15 mins
Normal Business Hours Outside monthly budget	At any time	At first available opportunity	At first available opportunity	Standard	Per 15 mins
Urgent Matters	08:00 – 17:00	Immediate	Immediate	+ 75 %	Per 15 mins
Urgent Matters	Outside of business hours	1 – 2 hours	2 – 4 hours	+ 150 %	Per 15 mins

Invoicing fee for postal invoice: £2.50. Invoice via e-mail is free of charge. If the matter looks like it will take less than 4 hours, the matter will be started without an estimate, unless an estimate is requested in writing.