Home / An update on our WordPress support services

An update on our WordPress support services

TLDR; we’re living through an accelerated and unprecedented shift to total-digital. We’re here to support you. Let’s talk.

How can we help? Pragmatic has a dedicated in-house team ready to meet a range of different support needs and scenarios. Our services are SLA-backed and we’ll grant you full service desk access to raise requests, communicate with the team and see the status of your account.

We offer flexible monthly support retainers covering the following services: 

  • Audits – Full site, focus areas (e.g. performance) or feature specific. 
  • Maintenance & updates – Ensuring that your site is fully updated from a security standpoint as well as feature availability and overall site hygiene.  
  • Fixes & Bugs – Addressing immediate issues that impact your website as a result of maintenance updates, content changes or unforeseen circumstances.  
  • Iterations – Suitable for smaller feature requests and discrete design and development tasks.    
  • Backlog Retainers – For clients looking to work in sprints and execute against a larger backlog of work. Access to the full range of disciplines; strategy, user experience, design and development. 

Feedback – Verified reviews via Clutch.io

“Pragmatic has led a smooth and enjoyable collaboration so far thanks to their expertise, communication, and flexibility.” 

“[They] were a core collaborator and extension of our team – not merely a service provider.”

“They’re very competent technically in terms of resolving issues in a timely manner.”

Get in contact. Please email [email protected] or fill out our contact form to discuss how we can help you.